The task of sorting through millions of crash reports to prioritize issues can be challenging. Solutions such as static analysis tools have been used to fix reliability issues in the past and have resolved thousands of bugs.
John and the podcast host discuss the challenges of finding new hacker exploits and how studying crash reports from computer systems can help identify signs of hacking.
The funnel for detecting exploits in Microsoft Word has gone from a billion reports a month to a few thousand by narrowing down attacks that occur when a user first opens a document. It is rare for exploits to occur when a user has been in Word for an extended period.