Chapter
Building a Business From Scratch with Airbnb CEO
25:53 - 29:55 (04:02)
Airbnb CEO Brian Chesky shares his journey from meeting hosts in person to building a billion-dollar company, emphasizing the importance of getting hands-on experience to create a personalized customer experience.
Clips
Airbnb CEO Brian Chesky went back to personally meeting Airbnb hosts in the early days, handcrafting the user experience and fine-tuning all the touchpoints.
25:53 - 27:48 (01:54)
Summary
Airbnb CEO Brian Chesky went back to personally meeting Airbnb hosts in the early days, handcrafting the user experience and fine-tuning all the touchpoints. He emphasized the importance of this when launching a new product, even though it won't be scalable in the long run.
ChapterBuilding a Business From Scratch with Airbnb CEO
Episode#248: The 10 Commandments of Startup Success with Reid Hoffman
PodcastThe Tim Ferriss Show
Airbnb's founders followed Paul Graham's advice and personally visited all of their hosts, offering to take professional photos for their listings.
27:48 - 28:41 (00:52)
Summary
Airbnb's founders followed Paul Graham's advice and personally visited all of their hosts, offering to take professional photos for their listings. Through these visits, they learned what their customers loved and built their platform based on that information.
ChapterBuilding a Business From Scratch with Airbnb CEO
Episode#248: The 10 Commandments of Startup Success with Reid Hoffman
PodcastThe Tim Ferriss Show
The creation of a successful product requires spending time with users, understanding their feedback, and designing touchpoints accordingly.
28:41 - 29:55 (01:14)
Summary
The creation of a successful product requires spending time with users, understanding their feedback, and designing touchpoints accordingly. Designers can create amazing products by truly living with their users and implementing their feedback.