Chapter
Building an 11-star experience for successful blitz scaling
29:56 - 36:30 (06:34)
Y Combinator's Sam Altman emphasizes the importance of building a truly exceptional product before scaling, while Brian Chesky, co-founder of Airbnb, encourages imagining an 11-star experience for users to strive towards. The kind of blitz scaling that works is scaling up a great product, while mediocre products scaled too early have crashed and burned.
Clips
Brian Chesky, the co-founder of AirBnB, shares his thought process behind creating a truly viral experience by envisioning an 11-star check-in experience.
29:56 - 31:08 (01:12)
Summary
Brian Chesky, the co-founder of AirBnB, shares his thought process behind creating a truly viral experience by envisioning an 11-star check-in experience. He explains how the roadmap often exists in the minds of the users who are designing things for it, highlighting the importance of handcrafting the user experience.
ChapterBuilding an 11-star experience for successful blitz scaling
Episode#248: The 10 Commandments of Startup Success with Reid Hoffman
PodcastThe Tim Ferriss Show
The host of the podcast proposes a rating system for check-in experiences that ranges from one to six stars based on the level of satisfaction and expectation of the guest, from the minimum requirement of the host opening the door to an extraordinary welcoming like the Beatles in 1964.
31:08 - 33:22 (02:13)
Summary
The host of the podcast proposes a rating system for check-in experiences that ranges from one to six stars based on the level of satisfaction and expectation of the guest, from the minimum requirement of the host opening the door to an extraordinary welcoming like the Beatles in 1964.
ChapterBuilding an 11-star experience for successful blitz scaling
Episode#248: The 10 Commandments of Startup Success with Reid Hoffman
PodcastThe Tim Ferriss Show
Building a high-quality product that users love is crucial for successful scaling, as trying to scale with a mediocre product can lead to problems down the line.
33:22 - 36:30 (03:07)
Summary
Building a high-quality product that users love is crucial for successful scaling, as trying to scale with a mediocre product can lead to problems down the line. The so-called "11-star experience" is necessary to generate organic demand for the product that can be easily scaled later on.