Chapter
Crafting Customer Experiences for the Lazy, Vain, and Selfish
1:46:25 - 1:53:45 (07:20)
This podcast episode talks about designing customer experiences for first-time users of any kind of product, service or retail store, with the understanding that every customer is initially lazy, vain and selfish.
Clips
The way we talk to ourselves is often how we communicate with others, even indirectly through body language or implication.
1:46:25 - 1:47:46 (01:21)
Summary
The way we talk to ourselves is often how we communicate with others, even indirectly through body language or implication. Learning to communicate with yourself in a positive way can help you communicate better with others.
ChapterCrafting Customer Experiences for the Lazy, Vain, and Selfish
Episode#336: Scott Belsky — How to Conquer the Messy Middle
PodcastThe Tim Ferriss Show
The first 30 seconds of any product experience is crucial to creating a positive customer experience.
1:47:46 - 1:52:21 (04:35)
Summary
The first 30 seconds of any product experience is crucial to creating a positive customer experience. Customers are lazy, vain, and selfish, and crafting an experience that caters to these tendencies can lead to success.
ChapterCrafting Customer Experiences for the Lazy, Vain, and Selfish
Episode#336: Scott Belsky — How to Conquer the Messy Middle
PodcastThe Tim Ferriss Show
The first mile experience of a product is crucial to gaining user satisfaction and achieving growth.
1:52:21 - 1:53:45 (01:24)
Summary
The first mile experience of a product is crucial to gaining user satisfaction and achieving growth. Teams must continuously reinvent this experience to meet user needs and create a successful product.