Chapter
Customer Feedback and Dealing with Problems
26:01 - 30:11 (04:10)
A contract manufacturer aided in resolving customer complaints for deodorant product, by diagnosing the problem and balancing the amount of powder and oil for a better solution.
Clips
One of the difficulties in making deodorants is figuring out the right formula to prevent flakiness as a result of balancing the amount of powder and oils to make a product that absorbs wetness, blocks odor, and glides on easily.
26:01 - 27:20 (01:19)
Summary
One of the difficulties in making deodorants is figuring out the right formula to prevent flakiness as a result of balancing the amount of powder and oils to make a product that absorbs wetness, blocks odor, and glides on easily.
ChapterCustomer Feedback and Dealing with Problems
EpisodeGreatest Hits #2 - How to Build a $100 Million Deodorant Business Starting With Only $1,000
PodcastMy First Million
The speaker discusses the benefits of knowing where products are being sourced from and being able to guarantee their quality.
27:21 - 28:22 (01:01)
Summary
The speaker discusses the benefits of knowing where products are being sourced from and being able to guarantee their quality. They mention a specific example of forgetting to add oils and how having knowledge of the source helped correct the issue.
ChapterCustomer Feedback and Dealing with Problems
EpisodeGreatest Hits #2 - How to Build a $100 Million Deodorant Business Starting With Only $1,000
PodcastMy First Million
The speaker emphasizes the importance of reaching out to customers via email to gain feedback and improve the product, citing examples of sending samples to best customers and asking for feedback after purchase.
28:22 - 30:11 (01:49)
Summary
The speaker emphasizes the importance of reaching out to customers via email to gain feedback and improve the product, citing examples of sending samples to best customers and asking for feedback after purchase.