Chapter
Customer service and faulty products in the tech industry
47:06 - 52:51 (05:45)
The tech industry, particularly smaller companies and startups, often pride themselves on treating customers well. However, issues with faulty products are still prevalent, with statistics showing a high rate of appliances and electronics breaking within the first five years.
Clips
The decision to repair or replace a home appliance depends on the cost of the appliance and the cost of repairs.
47:06 - 49:16 (02:09)
Summary
The decision to repair or replace a home appliance depends on the cost of the appliance and the cost of repairs. It may be more financially sound to replace an appliance instead of repairing it, especially if replacement parts are unavailable.
ChapterCustomer service and faulty products in the tech industry
EpisodeSelects: Planned Obsolescence: Engine of the Consumer Economy
PodcastStuff You Should Know
The use of brand names to determine the quality of products can be unreliable due to the abundance of negative reviews posted online about even the most reputable brands.
49:16 - 51:14 (01:58)
Summary
The use of brand names to determine the quality of products can be unreliable due to the abundance of negative reviews posted online about even the most reputable brands.
ChapterCustomer service and faulty products in the tech industry
EpisodeSelects: Planned Obsolescence: Engine of the Consumer Economy
PodcastStuff You Should Know
Some smaller tech startups pride themselves on treating customers well while big companies may not care as much, resulting in higher rates of defective products and poor customer service experiences.
51:14 - 52:51 (01:37)
Summary
Some smaller tech startups pride themselves on treating customers well while big companies may not care as much, resulting in higher rates of defective products and poor customer service experiences. The 90s were a particularly bad time for customer service.