Chapter
Deep learning in customer support
38:57 - 45:49 (06:51)
The happiness engineers utilize deep learning tools like TensorFlow to provide pre-written answers to customer's queries in order to augment their efficiency while assisting the customer. However, there has been a marketing hype cycle around AI that has nothing to do with artificial intelligence at all.
Clips
The speaker believes there's an AI hype cycle happening in marketing that has nothing to do with actual artificial intelligence.
38:57 - 43:17 (04:19)
Summary
The speaker believes there's an AI hype cycle happening in marketing that has nothing to do with actual artificial intelligence. They argue that some interfaces, like conversation-based ones, are not always superior to traditional interfaces.
ChapterDeep learning in customer support
Episode#190: Matt Mullenweg on the Characteristics and Practices of Successful Entrepreneurs
PodcastThe Tim Ferriss Show
Deep learning tools like TensorFlow can be used to learn from previous support interactions and suggest pre-written replies to customer queries.
43:17 - 45:49 (02:32)
Summary
Deep learning tools like TensorFlow can be used to learn from previous support interactions and suggest pre-written replies to customer queries. This technology can be used to transfer chats to other representatives or provide instant support during short breaks.