Chapter
Designing the Perfect First Mile User Experience
18:25 - 23:03 (04:37)
The success of a product often depends on its first mile user experience, which is usually the last thing that's considered during its design phase. It's important to consider factors such as progressive disclosure of functionality, defaults, and customer laziness, vanity, and selfishness, and to test the product through different lenses depending on its target audience.
Clips
The speaker discusses their passion for sharing wisdom and helping to build product teams, which is why they wrote a book to share their experiences and thoughts on the subject.
18:25 - 19:31 (01:05)
Summary
The speaker discusses their passion for sharing wisdom and helping to build product teams, which is why they wrote a book to share their experiences and thoughts on the subject.
ChapterDesigning the Perfect First Mile User Experience
EpisodeGreatest Hits #7 - Revisiting The Idea Episode with Product Genius Scott Belsky
PodcastMy First Million
The success of most products depends on the first mile experience that customers have with it, which includes factors such as progressive disclosure of functionality, default settings, and onboarding.
19:31 - 20:46 (01:15)
Summary
The success of most products depends on the first mile experience that customers have with it, which includes factors such as progressive disclosure of functionality, default settings, and onboarding. Customers are typically lazy, vain, and selfish in their first interactions with a product, which is why it's crucial to obsess over the first mile experience.
ChapterDesigning the Perfect First Mile User Experience
EpisodeGreatest Hits #7 - Revisiting The Idea Episode with Product Genius Scott Belsky
PodcastMy First Million
The evaluation of consumer and enterprise products differs based on different tests, and consumers should only invest time and effort if they determine that the product will bring value.
20:46 - 23:03 (02:16)
Summary
The evaluation of consumer and enterprise products differs based on different tests, and consumers should only invest time and effort if they determine that the product will bring value. VSCO's decision to not display follower or like counts on their app goes against traditional social media metrics.