Chapter
Exploring a Customer-First Approach to CRM with Superhuman
16:02 - 23:22 (07:20)
In this podcast, the speaker discusses the lack of truly customer-first CRMs available in the market and how the data-first, developer-first approach of Superhuman could serve as a single source of customer data and support. Additionally, they suggest targeting groups underserved by traditional infrastructure, such as young people or creators, in order to innovate in the CRM space.
Clips
Change is hard for conservative banking institutions, many of which have been around for several decades, making it difficult for them to adapt to changing trends and needs quickly.
16:02 - 18:14 (02:12)
Summary
Change is hard for conservative banking institutions, many of which have been around for several decades, making it difficult for them to adapt to changing trends and needs quickly.
ChapterExploring a Customer-First Approach to CRM with Superhuman
Episode#149 - The Craziness of r/WallStreetBets, an $100k Bet, and Startup Ideas with Mercury Banks Founder
PodcastMy First Million
This podcast episode covers various topics, from Brex's business model to innovative ideas that face skepticism, and even the possibility of a company threatening Salesforce's dominance.
18:14 - 20:23 (02:09)
Summary
This podcast episode covers various topics, from Brex's business model to innovative ideas that face skepticism, and even the possibility of a company threatening Salesforce's dominance.
ChapterExploring a Customer-First Approach to CRM with Superhuman
Episode#149 - The Craziness of r/WallStreetBets, an $100k Bet, and Startup Ideas with Mercury Banks Founder
PodcastMy First Million
The speaker shares their opinion on the current state of CRMs and proposes an interesting approach to prioritize customer data and support by going data and developer first rather than relying on glossy interfaces.
20:23 - 21:59 (01:35)
Summary
The speaker shares their opinion on the current state of CRMs and proposes an interesting approach to prioritize customer data and support by going data and developer first rather than relying on glossy interfaces. The transcript may contain an ad as it is not specified.
ChapterExploring a Customer-First Approach to CRM with Superhuman
Episode#149 - The Craziness of r/WallStreetBets, an $100k Bet, and Startup Ideas with Mercury Banks Founder
PodcastMy First Million
To identify an untapped market, look for a customer segment that is currently misunderstood or underserved by the traditional infrastructure, such as young people, international people or creators.
21:59 - 23:22 (01:23)
Summary
To identify an untapped market, look for a customer segment that is currently misunderstood or underserved by the traditional infrastructure, such as young people, international people or creators.