Chapter
Going the extra mile for Customer Satisfaction
2:09:28 - 2:18:21 (08:53)
The speaker discusses the importance of putting in effort to make small changes for customers, even if it may come at a high cost.
Clips
The host describes how a master storyteller can create a powerful and convincing narrative through timing, drama, and a personal touch.
2:09:28 - 2:10:04 (00:36)
Storytelling
Summary
The host describes how a master storyteller can create a powerful and convincing narrative through timing, drama, and a personal touch.
ChapterGoing the extra mile for Customer Satisfaction
Episode#294 – Tony Fadell: iPhone, iPod, and Nest
PodcastLex Fridman Podcast
The speaker reflects on lessons learned from watching the design team, led by Johnny, on how to approach color, materials, and the overall aesthetic of a product for marketing purposes.
2:10:04 - 2:12:10 (02:05)
Design
Summary
The speaker reflects on lessons learned from watching the design team, led by Johnny, on how to approach color, materials, and the overall aesthetic of a product for marketing purposes.
ChapterGoing the extra mile for Customer Satisfaction
Episode#294 – Tony Fadell: iPhone, iPod, and Nest
PodcastLex Fridman Podcast
The speaker emphasizes the importance of putting in the effort and "love" to satisfy customers, even if it means making costly changes.
2:12:10 - 2:18:21 (06:11)
Customer Service
Summary
The speaker emphasizes the importance of putting in the effort and "love" to satisfy customers, even if it means making costly changes. They also discuss the balance between making adjustments for customer satisfaction and the cost of the efforts.