Chapter
How to Create a Five-Star Customer Experience
31:29 - 34:47 (03:17)
The importance of bringing a five-star attitude and effort as a customer to improve the overall experience, as shown in examples like the DMV and the Ritz-Carlton.
Clips
The speaker talks about a memorable experience when he got a standing ovation before even entering the stage.
31:29 - 33:02 (01:33)
Public Speaking
Summary
The speaker talks about a memorable experience when he got a standing ovation before even entering the stage.
ChapterHow to Create a Five-Star Customer Experience
EpisodeViral Tweets as a Service, Toastmasters of the Future, and Other Business Ideas
PodcastMy First Million
The speaker emphasizes the significance of having a positive attitude and a good effort.
33:02 - 34:47 (01:44)
Attitude
Summary
The speaker emphasizes the significance of having a positive attitude and a good effort. He draws an analogy between a customer's attitude and the level of hospitality in The Ritz-Carlton and shares his personal experience with his trainer to explain how our attitude affects our experiences.