Chapter

Importance of Responding to Feedback Emails
The speaker emphasizes the importance of responding to feedback emails and tweets as it shows that the founder cares about their users. This does not require programming expertise but rather a dedication to listening to customer feedback.
Clips
The speaker suggests that responding to every feedback email or tweet and regularly checking the inbox can help in improving user feedback process.
1:07:20 - 1:11:55 (04:35)
Summary
The speaker suggests that responding to every feedback email or tweet and regularly checking the inbox can help in improving user feedback process.