Chapter
Importance of small details in building brand loyalty
39:28 - 52:56 (13:27)
The speaker emphasizes the importance of small details that can have huge implications on brand loyalty, PR, and acquisition. He shares an example of how personalized confirmation emails helped to spread the word about a company through word-of-mouth referrals.
Clips
The founder of a book delivery service discusses his approach to finding a community of chatty and collaborative engineers to spread word-of-mouth referrals.
39:28 - 47:48 (08:19)
Engineering
Summary
The founder of a book delivery service discusses his approach to finding a community of chatty and collaborative engineers to spread word-of-mouth referrals. He also shares his market strategy and goal to reach 10,000 book deliveries per week.
ChapterImportance of small details in building brand loyalty
Episode#81: The Rags to Riches Philosopher: Bryan Johnson's Path to $800 Million
PodcastThe Tim Ferriss Show
The importance of great customer service in creating brand loyalty and driving growth for a company, with examples of small details that can have huge implications.
47:48 - 52:56 (05:07)
customer service
Summary
The importance of great customer service in creating brand loyalty and driving growth for a company, with examples of small details that can have huge implications.