Chapter
Improving Hospitality with Fancy Mattresses
33:24 - 35:24 (01:59)
A hospitality advisor shares his experience of how an increase in demand for luxurious amenities has led to the inclusion of high-quality mattresses in hotels and other accommodations.
Clips
The speaker talks about his experience as a special adviser to the founders of Airbnb and how they focused on providing the best mattresses and hospitality for their guests.
33:24 - 34:37 (01:13)
Hospitality
Summary
The speaker talks about his experience as a special adviser to the founders of Airbnb and how they focused on providing the best mattresses and hospitality for their guests.
ChapterImproving Hospitality with Fancy Mattresses
EpisodeAre the Olympics a Waste of Time?, The Tinder Swindler, Paper Cut Companies, Money Therapy, and More
PodcastMy First Million
Brian Chesky, founder of Airbnb, shared his 12-star experience framework which helps the team to focus on delivering exceptional experience to the guests.
34:38 - 35:24 (00:45)
Airbnb
Summary
Brian Chesky, founder of Airbnb, shared his 12-star experience framework which helps the team to focus on delivering exceptional experience to the guests. The framework involves identifying the worst one-star experience and then building a product that is far beyond the five-star rating, which is considered excellent.