Chapter
Keeping Tabs on Customer Feedback
00:00 - 01:55 (01:55)
Startups often track customer feedback in order to improve their products or services, and this can be done by looking into customer data. One tool that can help with this is Riverside, which allows startups to gather customer feedback all in one place.
Clips
The speaker shares his fear about startups using customer data to improve product satisfaction and how it could lead to questionable moral decisions.
00:00 - 01:55 (01:55)
Startups
Summary
The speaker shares his fear about startups using customer data to improve product satisfaction and how it could lead to questionable moral decisions. They also discuss the importance of customer feedback for startup to better serve customers and reach their goals.