Chapter
Leading with Empathy Across Generations
The key to connecting with younger generations is leading with empathy and curiosity and trying to understand where their point of view or behavior is coming from, rather than judging them. We should recognize that every generation has its own unique characteristics and attributes, but they are not strengths or weaknesses.
Clips
The key to building empathy across generations is to lead with it instead of judging.
25:24 - 26:46 (01:22)
Summary
The key to building empathy across generations is to lead with it instead of judging. It's important to understand where different perspectives and behaviors come from and not to see them as strengths or weaknesses.