Chapter
Maintaining Net Promoter Score and Managing Worries as a CEO
45:09 - 50:07 (04:58)
In order to have a high net promoter score, having a store that few people go to might be useful, but there's still a challenge of selection bias among the customers. As a CEO, it's important to keep concerns and worries inside while maintaining an optimistic public face to keep the morale of the company up.
Clips
The net promoter score is often correlated with higher store traffic, however, having a store with fewer visitors leads to a higher net promoter score.
45:09 - 48:43 (03:34)
Net Promoter Score
Summary
The net promoter score is often correlated with higher store traffic, however, having a store with fewer visitors leads to a higher net promoter score.
ChapterMaintaining Net Promoter Score and Managing Worries as a CEO
Episode#303: How to Do Crazy Good Turns -- Frank Blake
PodcastThe Tim Ferriss Show
The emotional weight of being a CEO can be overwhelming as they often have to put on a brave face publicly while keeping worries and concerns to themselves.
48:43 - 50:07 (01:24)
CEO
Summary
The emotional weight of being a CEO can be overwhelming as they often have to put on a brave face publicly while keeping worries and concerns to themselves. Spending time in the store or with customers can be a way for CEOs to deal with these worries and stay connected with reality.