Chapter
Making Airport Queues Less Painful
55:01 - 58:48 (03:47)
By changing the landmarks in the airport, a circuitous walk was created which both made the journey longer but also distracted from the wait and made the job of managing such areas far easier for security.
Clips
The podcast discusses how people frequently value their time more than money.
55:01 - 55:56 (00:54)
Behavioral Economics
Summary
The podcast discusses how people frequently value their time more than money. For instance, almost 50% of drivers who were given the option of paying a fine or waiting for 30 minutes chose to pay the fine, despite it being irrational and contrary to their reasons for speeding.
ChapterMaking Airport Queues Less Painful
Episode#163 - Richard Shotton - Psychology, Advertising & Human Behaviour
PodcastModern Wisdom
By changing the route people take when exiting an airport through passport control, it can result in less crowding and fewer complaints.
55:56 - 58:48 (02:52)
Airport, Crowd management
Summary
By changing the route people take when exiting an airport through passport control, it can result in less crowding and fewer complaints.