Roboticists express their concerns about the messiness and complexity of humans and how it affects the ability of robots to interact with them. They emphasize the need to enable robots to reason about human behavior in order to effectively gather information.
Instead of viewing people as irrational, we should try to understand that they might have different assumptions about the world when making decisions. For instance, people may operate with a much more simplified physics model in mind when picking something on Netflix.
The speaker discusses the importance of understanding human behavior to better predict and benefit from future robot interactions, specifically in developing parameters for robot actions driven by human needs.