Chapter
Recognition Program for Great Customer Service
30:34 - 36:40 (06:06)
The speaker describes a recognition program for great customer service where stores submit stories and videos of exceptional customer service, which are then sent to districts, regions, and ultimately to the speaker. The criteria for good stories include various forms of good customer service.
Clips
The speaker recounts an experience of a store associate mistaking a note from the speaker as a pre-written template and emphasizes the importance of personalized note writing.
30:34 - 32:23 (01:49)
Summary
The speaker recounts an experience of a store associate mistaking a note from the speaker as a pre-written template and emphasizes the importance of personalized note writing.
ChapterRecognition Program for Great Customer Service
Episode#303: How to Do Crazy Good Turns -- Frank Blake
PodcastThe Tim Ferriss Show
The process of recognizing customer service excellence in retail stores involves each store submitting their best customer service stories to the district, with winners then advancing to the regional level, and ultimately being featured in a video.
32:23 - 36:40 (04:17)
Summary
The process of recognizing customer service excellence in retail stores involves each store submitting their best customer service stories to the district, with winners then advancing to the regional level, and ultimately being featured in a video. Good stories are those that meet certain criteria and are celebrated by store managers and associates.