Chapter
Scaling Customer Service
33:27 - 37:35 (04:08)
The speaker talks about the challenges of scaling customer service and the importance of hiring for repeat purchase rate and better reviews. They also mention implementing "power hours" for customer service training.
Clips
The founder worked until 7 or 8 pm and handled packaging and shipping out of his apartment for the first four or five months.
33:27 - 35:48 (02:20)
Business
Summary
The founder worked until 7 or 8 pm and handled packaging and shipping out of his apartment for the first four or five months. They did not rush to hire people and instead focused on raising money.
ChapterScaling Customer Service
Episode#10 - Using $1k to Build $100M Deodorant Business
PodcastMy First Million
The speaker talks about the challenges of scaling customer service in a rapidly growing company and the strategies they used to improve repeat purchase rate and customer reviews.
35:48 - 37:35 (01:47)
Customer Service
Summary
The speaker talks about the challenges of scaling customer service in a rapidly growing company and the strategies they used to improve repeat purchase rate and customer reviews.