Chapter
Strategies for Collecting Customer Feedback with John Bonini
30:11 - 33:46 (03:35)
John Bonini discusses various approaches to collecting customer feedback, including using surveys and NPS surveys sent on a regular basis.
Clips
In this episode, the speaker discusses the job of an analyst, which is to predict based on a stimulus what a customer may do.
30:11 - 31:23 (01:12)
Summary
In this episode, the speaker discusses the job of an analyst, which is to predict based on a stimulus what a customer may do. They share insights on how to identify patterns of customer churn and predictions that may indicate it via customer feedback.
ChapterStrategies for Collecting Customer Feedback with John Bonini
EpisodePatrick Campbell: The Billion $ Quilting Industry And Using Spy Secrets To Gain A Competitive Edge
PodcastMy First Million
In this podcast, the speaker discusses generating survey feedback for business improvement, including how often to send out surveys and where to house them.
31:23 - 33:04 (01:40)
Summary
In this podcast, the speaker discusses generating survey feedback for business improvement, including how often to send out surveys and where to house them.
ChapterStrategies for Collecting Customer Feedback with John Bonini
EpisodePatrick Campbell: The Billion $ Quilting Industry And Using Spy Secrets To Gain A Competitive Edge
PodcastMy First Million
This podcast discusses how surveys can be used to create pricing software that is informed by the responses of millions of survey takers.
33:04 - 33:46 (00:42)
Summary
This podcast discusses how surveys can be used to create pricing software that is informed by the responses of millions of survey takers. It is important to incentivize people to complete surveys and keep the surveys short and to the point.