Chapter
Streamlining processes for a better user experience
42:02 - 46:31 (04:28)
The podcast speaker discusses the benefits of mobile and digital services in replacing in-person processes known for being low NPS experiences. They also elaborate on the use of layered abstractions to eliminate pain points in a process.
Clips
The possibility of rezoning unused commercial buildings presents benefits such as reducing the amount of unused real estate, and there may be incentives such as avoiding taxes on vacant property or exchanging the cutting of a tree for the planting of three others.
42:02 - 43:27 (01:25)
Summary
The possibility of rezoning unused commercial buildings presents benefits such as reducing the amount of unused real estate, and there may be incentives such as avoiding taxes on vacant property or exchanging the cutting of a tree for the planting of three others.
ChapterStreamlining processes for a better user experience
Episode#124 - From Fantasy Stock Betting to Milk Bombs: Generating Ideas with Elaine Zelby
PodcastMy First Million
The lack of transparency in government processes, like rezoning or obtaining licenses, can create confusion and frustration among citizens.
43:27 - 44:32 (01:05)
Summary
The lack of transparency in government processes, like rezoning or obtaining licenses, can create confusion and frustration among citizens. Providing transparency through online trackers and notifications could ease anxiety and streamline these processes.
ChapterStreamlining processes for a better user experience
Episode#124 - From Fantasy Stock Betting to Milk Bombs: Generating Ideas with Elaine Zelby
PodcastMy First Million
The speaker talks about how creating a mobile or digital version of processes that are known to be difficult or frustrating for people, such as going to the DMV or airport security, can be a lucrative business opportunity by making people's lives easier and more convenient.
44:32 - 46:31 (01:58)
Summary
The speaker talks about how creating a mobile or digital version of processes that are known to be difficult or frustrating for people, such as going to the DMV or airport security, can be a lucrative business opportunity by making people's lives easier and more convenient.