Chapter
The Importance of Emotional Design
1:04:20 - 1:15:48 (11:28)
The podcast discusses the significance of emotional design and how it can impact the success of a product or service. The conversation touches on the importance of storytelling and how it can add value to a brand.
Clips
The importance of customer empathy in product design and how it can improve decision making in engineering, operation and customer support.
1:04:20 - 1:06:20 (01:59)
Summary
The importance of customer empathy in product design and how it can improve decision making in engineering, operation and customer support. Also, the negative impact communications and PR teams could have on a company's core values.
ChapterThe Importance of Emotional Design
Episode#294 – Tony Fadell: iPhone, iPod, and Nest
PodcastLex Fridman Podcast
The nature of a leader's communication style affects the messaging of the PR and communication team.
1:06:20 - 1:11:10 (04:50)
Summary
The nature of a leader's communication style affects the messaging of the PR and communication team. Conservative messaging leaders result in even more conservative communications, while a bold leader will have a more daring communication style. However, taking risks in communication is a challenging task, as people hold the communication team responsible for any missteps.
ChapterThe Importance of Emotional Design
Episode#294 – Tony Fadell: iPhone, iPod, and Nest
PodcastLex Fridman Podcast
In this podcast, the speaker discusses the impact of emotional and rational appeal in designing transformational products like Nest, iPod, and iPhone.
1:11:11 - 1:15:48 (04:36)
Summary
In this podcast, the speaker discusses the impact of emotional and rational appeal in designing transformational products like Nest, iPod, and iPhone. He emphasizes the importance of storytelling and how it can make or break a product design.