Chapter
The 12 Star Experience
35:24 - 38:05 (02:41)
The team discusses the concept of the 12 star experience and how it involves going above and beyond for the customer by offering extravagant perks, such as flying them to the location.
Clips
The concept of a seven-star rating in luxury hospitality is explored, with a discussion of what differentiates a seven-star experience from a five-star one.
35:24 - 36:54 (01:30)
Luxury Hospitality
Summary
The concept of a seven-star rating in luxury hospitality is explored, with a discussion of what differentiates a seven-star experience from a five-star one.
ChapterThe 12 Star Experience
EpisodeAre the Olympics a Waste of Time?, The Tinder Swindler, Paper Cut Companies, Money Therapy, and More
PodcastMy First Million
The company had to adapt and survive during COVID, and their focus shifted to providing a 12 star experience in a changeable market.
36:54 - 38:05 (01:11)
Business
Summary
The company had to adapt and survive during COVID, and their focus shifted to providing a 12 star experience in a changeable market.