Clip

The Rise of Mandatory Tipping
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19:54 - 21:35 (01:41)

The practice of mandatory tipping is on the rise, with preset tip amounts displayed on iPads at restaurants and cafes, often before the customer has even received their food or service. This can lead to customers overpaying for minimal service, as in the example of a $50 breakfast in a Hawaii airport Starbucks, where the staff had no involvement in creating or serving the food.

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