Clip

The Tennis Club Dilemma
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1:11:28 - 1:12:28 (01:00)

People tend to stick to what they've already paid for, even if it's less enjoyable, as demonstrated by a tennis club where outdoor courts were free, but indoor courts were priced and booked three weeks ahead of time. Even on perfect sunny days when the outdoor courts were empty, people would stick to playing indoors because it's what they had already paid for.

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