Chapter
Giving away sandwiches to the homeless
38:34 - 47:32 (08:57)
A former executive of Pret A Manger shares how they encouraged staff to give away unsold sandwiches to the homeless, using a voting system and buddy days to make sure that the sandwiches tasted good and were delivered to those in need.
Clips
A restaurant owner discusses how his previous office used to conduct unethical hiring practices by having job candidates spend the day but then ultimately deciding on employment based on a staff vote.
38:34 - 41:31 (02:56)
Summary
A restaurant owner discusses how his previous office used to conduct unethical hiring practices by having job candidates spend the day but then ultimately deciding on employment based on a staff vote. He reflects on the importance of ethical hiring for the well-being of the team.
ChapterGiving away sandwiches to the homeless
EpisodeE173: Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe
PodcastThe Diary Of A CEO with Steven Bartlett
In order to feed as many homeless people as possible, it's crucial that the food donated is not only healthy but also delicious.
41:31 - 43:26 (01:55)
Summary
In order to feed as many homeless people as possible, it's crucial that the food donated is not only healthy but also delicious. While numbers and growth are important, the quality of the food and the relationships with people come before anything else.
ChapterGiving away sandwiches to the homeless
EpisodeE173: Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe
PodcastThe Diary Of A CEO with Steven Bartlett
The founders of a food catering company share their commitment to never wasting food and providing excellent customer service.
43:26 - 44:36 (01:10)
Summary
The founders of a food catering company share their commitment to never wasting food and providing excellent customer service. They also discuss the importance of promptly responding to customer concerns and complaints.
ChapterGiving away sandwiches to the homeless
EpisodeE173: Pret & Itsu Founder: How I Built TWO Billion Dollar Brands At The Same Time!: Julian Metcalfe
PodcastThe Diary Of A CEO with Steven Bartlett
Giving employees the freedom to give away products to whomever they choose can boost morale and create positive customer experiences.
44:36 - 47:32 (02:55)
Summary
Giving employees the freedom to give away products to whomever they choose can boost morale and create positive customer experiences. One company implemented a system that tracked which stores were not giving enough, leading to increased generosity and even "buddy days" where employees could exchange and give away products.