Chapter
Managing Emotions in Conflict Resolution
1:00:04 - 1:03:55 (03:50)
This conversation explores the role of emotions in conflict resolution, as well as techniques to de-escalate conflict by acknowledging emotions but also not letting them get out of control.
Clips
The speaker advises listeners to detach and calm down when someone comes to them with anger or frustration, whether it's a spouse or a business partner, and respond logically without making things worse.
1:00:04 - 1:02:22 (02:18)
Communication
Summary
The speaker advises listeners to detach and calm down when someone comes to them with anger or frustration, whether it's a spouse or a business partner, and respond logically without making things worse.
ChapterManaging Emotions in Conflict Resolution
Episode871 Jocko Willink on Extreme Leadership and The Power of Self-Discipline
PodcastThe School of Greatness
The speaker talks about the concept of "reflect and diminish" and explains how to use it in conflict situations, using an example of dealing with a broken ice machine with his wife.
1:02:22 - 1:03:25 (01:02)
Conflict resolution
Summary
The speaker talks about the concept of "reflect and diminish" and explains how to use it in conflict situations, using an example of dealing with a broken ice machine with his wife.
ChapterManaging Emotions in Conflict Resolution
Episode871 Jocko Willink on Extreme Leadership and The Power of Self-Discipline
PodcastThe School of Greatness
The speaker shares tips on how to emotionally detach when someone confronts you and blames you for something.
1:03:24 - 1:03:55 (00:30)
emotional detachment
Summary
The speaker shares tips on how to emotionally detach when someone confronts you and blames you for something.