Chapter
The Challenges of Voice Interfaces and Live Chat Bots
49:55 - 54:16 (04:20)
This podcast discusses the limitations of voice interfaces, such as Alexa, and the challenges of live chat bots that rely on boiler-plate answers. It also addresses the question of whether people are actually happier with point-and-click interfaces rather than voice interfaces or live chat bots.
Clips
The podcast experiences some technical difficulties at the beginning of the recording session.
49:55 - 50:18 (00:22)
Summary
The podcast experiences some technical difficulties at the beginning of the recording session.
ChapterThe Challenges of Voice Interfaces and Live Chat Bots
Episode#587 - Rory Sutherland - 19 Of Human Behaviour's Weirdest Quirks
PodcastModern Wisdom
People have a high satisfaction rate with live chat for customer service despite it being slower than a spoken phone call.
50:18 - 51:14 (00:55)
Summary
People have a high satisfaction rate with live chat for customer service despite it being slower than a spoken phone call. The use of boilerplate answers and handling multiple customers at once makes it more economically feasible.
ChapterThe Challenges of Voice Interfaces and Live Chat Bots
Episode#587 - Rory Sutherland - 19 Of Human Behaviour's Weirdest Quirks
PodcastModern Wisdom
The use of voice interfaces is impractical due to the lack of contextual information in the responses while the point and click interface provides more control and faster access to information.
51:14 - 54:16 (03:02)
Summary
The use of voice interfaces is impractical due to the lack of contextual information in the responses while the point and click interface provides more control and faster access to information.