Chapter
The Cost of Making Bad Deals with Annoying Customers
1:16:37 - 1:19:30 (02:53)
Making a deal with an annoying customer can take five times longer and it's not worth the time investment for a bad deal.
Clips
The speaker argues that it is a sin to take a long time to make a bad deal and emphasizes the importance of making decisions quickly even if the outcome may not be favorable.
1:16:37 - 1:17:55 (01:18)
Decision Making
Summary
The speaker argues that it is a sin to take a long time to make a bad deal and emphasizes the importance of making decisions quickly even if the outcome may not be favorable.
ChapterThe Cost of Making Bad Deals with Annoying Customers
Episode3 Strategies To Win ANY Negotiation In Business, Life, & Relationships w/ Chris Voss EP 1300
PodcastThe School of Greatness
A customer can be considered annoying if it takes longer to close a deal with them compared to a good customer.
1:17:55 - 1:19:30 (01:35)
Customer Service
Summary
A customer can be considered annoying if it takes longer to close a deal with them compared to a good customer. By developing a profile of an annoying customer, businesses can save time and avoid an 80% pay cut, which can lead to a lack of repeat customers.