Chapter
The Importance of Empathy in Communication
1:23:12 - 1:29:24 (06:12)
At the core of effective communication lies empathy. The use of labels can be counterproductive if they indicate a lack of listening or understanding.
Clips
Mirroring, a simple and effortless technique of communication, is often loved by people due to its ease and invisibility.
1:23:12 - 1:25:30 (02:18)
Communication
Summary
Mirroring, a simple and effortless technique of communication, is often loved by people due to its ease and invisibility. Despite being just one of the nine skills of hostage negotiation, mirroring is seen as a trivial hack that acts as a signal for communicating effectively.
ChapterThe Importance of Empathy in Communication
Episode#364 – Chris Voss: FBI Hostage Negotiator
PodcastLex Fridman Podcast
Core communication techniques rely on empathy at their center.
1:25:31 - 1:29:24 (03:52)
Communication
Summary
Core communication techniques rely on empathy at their center. A label given without paying attention can potentially be counterproductive.