Chapter
The Importance of Hands-On Experience in Understanding Business
29:04 - 34:42 (05:37)
The guest speaker emphasizes the importance of hands-on experience in understanding businesses at a deeper level and being able to identify areas for improvement. Through personal experience in customer service at a successful company, he learned valuable insights into improving the business model.
Clips
The co-founder of Native Deodorant talks about how they analyze customer feedback and use it to improve their product.
29:04 - 30:32 (01:28)
Summary
The co-founder of Native Deodorant talks about how they analyze customer feedback and use it to improve their product.
ChapterThe Importance of Hands-On Experience in Understanding Business
EpisodeSelling Deodorant for $100M and How to Find Your Best Competitive Advantage with Moiz Ali
PodcastMy First Million
The process of hand pouring deodorants in Austin, Texas was not scalable with the best person only able to pour around 1000 deodorants per day.
30:32 - 32:18 (01:45)
Summary
The process of hand pouring deodorants in Austin, Texas was not scalable with the best person only able to pour around 1000 deodorants per day. Despite this, the company was able to increase production from 500 units per week to 21,000 per day, while optimizing the weight of the custom boxes used to package them.
ChapterThe Importance of Hands-On Experience in Understanding Business
EpisodeSelling Deodorant for $100M and How to Find Your Best Competitive Advantage with Moiz Ali
PodcastMy First Million
A former customer service agent at Native suggests that startups should not distance themselves from customer feedback, especially if their sales are below $25 million a year, to avoid operational issues and failure.
32:18 - 33:29 (01:10)
Summary
A former customer service agent at Native suggests that startups should not distance themselves from customer feedback, especially if their sales are below $25 million a year, to avoid operational issues and failure.
ChapterThe Importance of Hands-On Experience in Understanding Business
EpisodeSelling Deodorant for $100M and How to Find Your Best Competitive Advantage with Moiz Ali
PodcastMy First Million
Even the smallest details in your shipping process can make a big impact on your bottom line, as evidenced by one individual's discovery of a half inch discrepancy that resulted in a $70 increase in shipping rates per box.
33:29 - 34:42 (01:13)
Summary
Even the smallest details in your shipping process can make a big impact on your bottom line, as evidenced by one individual's discovery of a half inch discrepancy that resulted in a $70 increase in shipping rates per box. By being intimately involved in the shipping process, businesses can gain a deeper understanding of their overall operations.