Chapter
The Positivity Bias of Chatbots
1:58:08 - 2:02:41 (04:33)
The natural ability of chatbots to be positive is contributing to their higher success rates, as chatbots are becoming increasingly human-like.
Clips
Chat bots' natural ability to always have a positive attitude results in higher success rates in customer interactions, with around 80% of interactions having a positive outcome.
1:58:08 - 2:00:30 (02:22)
Chat Bots
Summary
Chat bots' natural ability to always have a positive attitude results in higher success rates in customer interactions, with around 80% of interactions having a positive outcome.
ChapterThe Positivity Bias of Chatbots
Episode#364 – Chris Voss: FBI Hostage Negotiator
PodcastLex Fridman Podcast
The speaker believes that the current trend of creating chatbots to be more human-like can be problematic when it comes to setting boundaries.
2:00:30 - 2:02:41 (02:11)
Chatbots
Summary
The speaker believes that the current trend of creating chatbots to be more human-like can be problematic when it comes to setting boundaries. Many people struggle to set boundaries without being negative, and a chatbot with human-like qualities may not have the ability to handle this appropriately.