Chapter
The Power of a Hot Dog
01:05 - 11:46 (10:41)
One chef recounts how a two dollar hot dog from a street vendor had more impact on his diners than a free bottle of champagne and bucket of caviar. This experience changed the way he approached restaurants forever.
Clips
Serving a hot dog led the speaker to change their approach to restaurants forever.
01:05 - 04:32 (03:26)
Summary
Serving a hot dog led the speaker to change their approach to restaurants forever.
ChapterThe Power of a Hot Dog
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
The impact of a two-dollar hot dog on a restaurant customer demonstrates the importance of providing specific and tailored experiences for customers, rather than adhering to self-imposed standards.
04:32 - 08:10 (03:38)
Summary
The impact of a two-dollar hot dog on a restaurant customer demonstrates the importance of providing specific and tailored experiences for customers, rather than adhering to self-imposed standards. Focusing on the customer's desires and being present in the moment can create a more meaningful and memorable customer service experience.
ChapterThe Power of a Hot Dog
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
The Dream Weavers turned a fancy champagne cart into a Budweiser cart and transformed the private dining room into a beach for a couple.
08:10 - 09:16 (01:06)
Summary
The Dream Weavers turned a fancy champagne cart into a Budweiser cart and transformed the private dining room into a beach for a couple. A family of four from Spain enjoyed their vacation in the restaurant.
ChapterThe Power of a Hot Dog
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
A team of workers found creative freedom to create unforgettable experiences that left customers, especially children, happy as seen in the example of providing the dream of playing in the snow, creating a beautiful addiction that comes from seeing a happy, satisfied customer.
09:16 - 10:25 (01:08)
Summary
A team of workers found creative freedom to create unforgettable experiences that left customers, especially children, happy as seen in the example of providing the dream of playing in the snow, creating a beautiful addiction that comes from seeing a happy, satisfied customer.
ChapterThe Power of a Hot Dog
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
Unreasonable hospitality is not just for fancy restaurants, it's about making people feel special.
10:25 - 11:46 (01:21)
Summary
Unreasonable hospitality is not just for fancy restaurants, it's about making people feel special. In today's service economy, everyone is in the business of serving others, and opportunities for unreasonable hospitality are all around us.