Episode
The secret ingredients of great hospitality | Will Guidara
15:02
Published: Wed Oct 26 2022
Description
Restaurateur Will Guidara's life changed when he decided to serve a two-dollar hot dog in his fancy four-star restaurant, creating a personalized experience for some out-of-town customers craving authentic New York City street food. The move earned such a positive reaction that Guidara began pursuing this kind of "unreasonable hospitality" full-time, seeking out ways to create extraordinary experiences and give people more than they could ever possibly expect. In this funny and heartwarming talk, he shares three steps to crafting truly memorable moments centered in human connection – no matter what business you're in.
Chapters
Restaurateur Will Ghidara shares his approach to serving clients, coworkers and customers that can be applied to any industry in his talk on unreasonable hospitality.
00:00 - 01:05 (01:05)
Summary
Restaurateur Will Ghidara shares his approach to serving clients, coworkers and customers that can be applied to any industry in his talk on unreasonable hospitality.
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
One chef recounts how a two dollar hot dog from a street vendor had more impact on his diners than a free bottle of champagne and bucket of caviar.
01:05 - 11:46 (10:41)
Summary
One chef recounts how a two dollar hot dog from a street vendor had more impact on his diners than a free bottle of champagne and bucket of caviar. This experience changed the way he approached restaurants forever.
EpisodeThe secret ingredients of great hospitality | Will Guidara
PodcastTED Talks Daily
In this episode, author and entrepreneur, Seth Godin, shares his insights on how choosing to be unreasonable in the service industry can create lasting customer relationships and outstanding business results.
11:46 - 14:20 (02:33)
Summary
In this episode, author and entrepreneur, Seth Godin, shares his insights on how choosing to be unreasonable in the service industry can create lasting customer relationships and outstanding business results.