Chapter
The Power of Apologies in Business and Life
46:33 - 1:01:34 (15:00)
This episode explores the power of apologies in business, including how they can help undo bad experiences with customers and employees, and how companies like Lyft are using data to address societal problems.
Clips
Apologizing and offering monetary compensation can undo up to a third of the negative impacts of a bad trip.
46:33 - 51:28 (04:54)
Summary
Apologizing and offering monetary compensation can undo up to a third of the negative impacts of a bad trip. However, in order to fully understand the effects, researchers need to compare the experiences of individuals who had both good and bad trips.
ChapterThe Power of Apologies in Business and Life
Episode#566: John List — A Master Economist on Strategic Quitting, How to Practice Theory of Mind, Learnings from Uber, Optimizations to Boost Donations, the Primitives of Decision-Making, and How Field Experiments Reveal Hidden Realities
PodcastThe Tim Ferriss Show
The podcast discusses how car dealerships often give higher price offers to women than men, even though the market and competition should prevent discrimination.
51:28 - 57:53 (06:25)
Summary
The podcast discusses how car dealerships often give higher price offers to women than men, even though the market and competition should prevent discrimination. The speaker shares his personal experience as a baseball card dealer while highlighting a study on gender price discrimination in car buying.
ChapterThe Power of Apologies in Business and Life
Episode#566: John List — A Master Economist on Strategic Quitting, How to Practice Theory of Mind, Learnings from Uber, Optimizations to Boost Donations, the Primitives of Decision-Making, and How Field Experiments Reveal Hidden Realities
PodcastThe Tim Ferriss Show
Practicing theory of mind is an important first step towards developing higher levels of critical thinking.
57:53 - 1:01:34 (03:40)
Summary
Practicing theory of mind is an important first step towards developing higher levels of critical thinking. It allows individuals to more effectively process and incorporate alternative viewpoints and data points into their beliefs and decisions.