Chapter
The Three Types of Difficult Conversations
15:11 - 24:48 (09:37)
In difficult conversations, a shift from what happened to feelings and identity is necessary. Understanding the root cause of the difficulty of the conversation is key in addressing the issue and dealing with the emotions involved.
Clips
The speaker reflects on the challenges of having difficult conversations and how these conversations can continue for thousands of years without a clear resolution.
15:11 - 17:09 (01:58)
Summary
The speaker reflects on the challenges of having difficult conversations and how these conversations can continue for thousands of years without a clear resolution. The speaker connects this to their work at the Negotiation Project and the development of the book "Difficult Conversations".
ChapterThe Three Types of Difficult Conversations
Episode#532: Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge
PodcastThe Tim Ferriss Show
After a 15-hour discussion about the truth in God with six theologians, it was discovered that if our souls are part of the nature of God, then our souls are thousand-watt, but as human beings, we can only access 40-watt bulbs, and the process of learning happens in the space between us.
17:11 - 20:19 (03:08)
Summary
After a 15-hour discussion about the truth in God with six theologians, it was discovered that if our souls are part of the nature of God, then our souls are thousand-watt, but as human beings, we can only access 40-watt bulbs, and the process of learning happens in the space between us.
ChapterThe Three Types of Difficult Conversations
Episode#532: Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge
PodcastThe Tim Ferriss Show
Difficult conversations usually suggest that something about ourselves is at stake, such as our intentions, motivations, or character.
20:19 - 24:48 (04:29)
Summary
Difficult conversations usually suggest that something about ourselves is at stake, such as our intentions, motivations, or character. Therefore, successful communication requires a focus on the three conversations of "what happened," "feelings," and "identity."