Chapter
Tips for Improving Health Care Hospitality Services
09:43 - 14:37 (04:53)
The co-founder of the LANDB, a primary care membership service, shares tips on improving health care hospitality services, including leveraging direct-to-consumer models, utilizing higher deductible plans, and striving for high-quality service.
Clips
Elizabeth Dupont, co-founder of primary care membership service, the LANDB, talks about the importance of hospitality in healthcare.
09:43 - 11:00 (01:16)
Summary
Elizabeth Dupont, co-founder of primary care membership service, the LANDB, talks about the importance of hospitality in healthcare. She provides tips on how to make this a reality, including treating patients the way you would want to be treated.
ChapterTips for Improving Health Care Hospitality Services
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
The application of hospitality in healthcare involves finding ways to break rules if it is for the patient's benefit and making them feel seen and valued.
11:00 - 12:35 (01:35)
Summary
The application of hospitality in healthcare involves finding ways to break rules if it is for the patient's benefit and making them feel seen and valued. This approach treats patients with the compassion and care they deserve.
ChapterTips for Improving Health Care Hospitality Services
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
Direct-to-consumer healthcare models can help patients to think differently about their healthcare spending by treating medical expenses like any other service and encouraging them to invest in HSAs and FSAs.
12:35 - 14:20 (01:45)
Summary
Direct-to-consumer healthcare models can help patients to think differently about their healthcare spending by treating medical expenses like any other service and encouraging them to invest in HSAs and FSAs.
ChapterTips for Improving Health Care Hospitality Services
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
A conversation about the dysfunction in the healthcare industry and the challenges patients face when seeking medical care.
14:20 - 14:37 (00:17)
Summary
A conversation about the dysfunction in the healthcare industry and the challenges patients face when seeking medical care.