Episode
#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
23:27
Published: Wed Jun 01 2022
Description
This talk was recorded LIVE at the All-In Summit in Miami and included slides. To watch on YouTube, check out our All-In Summit playlist: https://bit.ly/aisytplaylist 0:00 The Lanby's Tandice Urban breaks down why healthcare has a customer service problem, and how to fix it 12:28 Bestie Q&A: changing American's perspective on healthcare, opportunity for DTC health brands, why is medical spend at all-time highs while avg lifespan has flatlined/slightly decreased? Follow The Lanby: https://twitter.com/thelanby Follow the besties: https://twitter.com/chamath https://linktr.ee/calacanis https://twitter.com/DavidSacks https://twitter.com/friedberg Follow the pod: https://twitter.com/theallinpod https://linktr.ee/allinpodcast Intro Music Credit: https://rb.gy/tppkzl https://twitter.com/yung_spielburg Intro Video Credit: https://twitter.com/TheZachEffect
Chapters
The podcast discusses the moments leading up to a doctor's appointment, including the anxiety and fears that come with it, and the short amount of time patients usually have with their doctor.
00:00 - 02:27 (02:27)
Summary
The podcast discusses the moments leading up to a doctor's appointment, including the anxiety and fears that come with it, and the short amount of time patients usually have with their doctor.
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
Health care has a patient buy-in problem because the customer service at the point of care is appallingly bad.
02:27 - 09:43 (07:15)
Summary
Health care has a patient buy-in problem because the customer service at the point of care is appallingly bad. The U.S. healthcare market is the least customer-centric of any customer service industry.
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
The co-founder of the LANDB, a primary care membership service, shares tips on improving health care hospitality services, including leveraging direct-to-consumer models, utilizing higher deductible plans, and striving for high-quality service.
09:43 - 14:37 (04:53)
Summary
The co-founder of the LANDB, a primary care membership service, shares tips on improving health care hospitality services, including leveraging direct-to-consumer models, utilizing higher deductible plans, and striving for high-quality service.
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
The COVID-19 pandemic has driven many people to experience anxiety and mental health issues.
14:37 - 20:44 (06:07)
Summary
The COVID-19 pandemic has driven many people to experience anxiety and mental health issues. In addition, individuals are not caring about preventive health and are spending a lot of money on healthcare in the long run.
Episode#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
PodcastAll-In with Chamath, Jason, Sacks & Friedberg
The speaker believes that education on what constitutes healthy food can prevent a significant part of lifestyle-related health issues.
20:44 - 23:15 (02:31)
Summary
The speaker believes that education on what constitutes healthy food can prevent a significant part of lifestyle-related health issues. Their company aims to provide such education through a three-person care team model.