Clip

The Discrepancy Between Efficient and Inefficient Commercial Processes
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23:24 - 24:50 (01:26)

The commercial world is experiencing a discrepancy between streamlined processes, like kiosks, and inefficient processes, such as car rental companies that rely on in-person communication and negotiation. It’s unclear whether the inefficiency is due to seller power, pent-up demand, or simply resistance to change.

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