Chapter
Clips
A study showed that doctors with the lowest warmth and competence ratings based on their voice tone had the highest rate of malpractice lawsuits.
27:41 - 31:05 (03:23)
Summary
A study showed that doctors with the lowest warmth and competence ratings based on their voice tone had the highest rate of malpractice lawsuits. First impressions matter, and using question inflection in the first 10 seconds can make people doubt you.