Clip
The Elements of Effective Apologies
48:44 - 50:43 (01:59)
In this episode, the host and guest discuss what makes an apology effective or ineffective, and why the content of an apology may not always be the most important factor.
In this episode, the host and guest discuss what makes an apology effective or ineffective, and why the content of an apology may not always be the most important factor.